PRODUCT WARRANTY
1. This Warranty only applies to Products manufactured by Mediaport Systems Ltd (MSL). It excludes products that are sold by, but not manufactured by MSL, whether or not they are sold together with a Product manufactured by MSL.
2. MSL warrants that its Products are free of defects in both materials and workmanship. Should any of its Products be defective, MSL agrees that for a period of one year from the date of the original purchase it will, at its sole option, repair or replace any defective part free of charge on a return to works basis (fair wear and tear excluded).
3. Any claim by the Customer based on any fault or defect in the Products, or their failure to meet the agreed specification, shall be notified to MSL within seven days from the date when such defect or failure became (or ought to have become) apparent.
​
4a. MSL makes no warranty or representation to the Customer concerning fitness or suitability of the Products for any particular purpose nor does it make any warranty or representation to the Customer that the products are of any particular quality or standard or will enable the Customer to attain any particular performance or result, notwithstanding that the requirement for such performance or result or suitability for any particular purpose may have been known (or ought to have been known) to MSL and subject to 4b below, save as expressly stated in this Warranty all statutory or other express or implied representations warranties or guarantee(s) whatsoever in any way relating to the Products or to their installation, use, maintenance or repair are hereby expressly excluded.
4b. Nothing in the warranty shall exclude or limit the liability of MSL for death or personal injury due to the negligence of MSL nor exclude or limit any other type of liability which it is not permitted to exclude or limit as a matter of law.
​
5. Prior to returning a defective Product, Customer shall contact MSL, provide details of the defect in such detail that MSL can identify and localise the defect quickly, and obtain a return authorisation (RMA). Customer shall affix the RMA number to the outside of the package containing the Product to be returned.
​
6. Customer shall return the defective Product to MSL, carriage paid. Customer is responsible for the safety of the Product whilst in transit and should take out adequate insurance. Return freight under warranty is at MSL's cost.
7. In the case that the reported defect does not exist, Customer shall bear the cost of examination and other expenses at the rates agreed on with MSL, or at MSL’s current price list, including carriage costs.
8. This Warranty is automatically terminated and shall be of no further effect when any of the following have occurred:
​
8a. Damage by negligence, accident, act of God or mishandling;
​
8b. Exposure to extreme temperatures, humidity, dust, gas, liquids, magnetism, or other unsuitable conditions;
​
8c Alteration or repair by persons other than MSL, opening of the equipment housing or breach of the security seal.